how to cancel sandals reservation

4 CREDIT CARD PAYMENT:We accept payment by credit card. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. However, once you reach this step, proceed with caution. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. In addition, they are quick to resolve any issues that may arise. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date: 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date. accept the proposed change. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Many airlines offer online check-in via their website. the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts; or, the cardholder did not authorise the payment and claims that the holiday booking is fraudulent; or. We shall notify you of these costs upon receipt of your request to transfer. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. If you already have a booking we will advise you of any significant changes as soon as we can. Please ask us for copies of these international conventions if you would like to see them. Reservations that require handicap or other special needs requests. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Contact The Vacationeer to learn more about their free Sandals planning services. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. It is common practice for scheduled airlines to use a codeshare-system which may include you flying with a partner airline. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, https://www.sandals.co.uk/terms-conditions/, https://www.sandals.co.uk/privacy-policy/, https://www.sandals.co.uk/contact/?tab=representatives, https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf, https://www.sandals.co.uk/general/privacy/, https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. These prices may not be the same as when you first made your booking. It may be necessary to reconfirm your flight with the airline prior to departure. The deposit amount will be 175 per person. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. For hotel stay or is it a credit voucher for future stays if I cancel. you accept the financial responsibility for all transactions made in your name or via your bank account. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). When searching for availability, please ensure you select Any London from the airport drop down and all options will display. If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Box 167, Montego Bay, Mailing Address: P.O. Wedding Items must be paid no later than60 days before arrival. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. Pay for Wedding Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. We will confirm the actual price at the time of booking. Please note this could be up to 100% of the cost of your original holiday. 2) Charge the customer a cancellation fee, if needed. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. The land portion of your travel, not your airfare or other non-refundable fees. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Box 2, Ocho Rios, Mailing Address: P.O. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. Determine the right size before you purchase. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Contact DoNotPay today and you'll be amazed. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. There is also a limit of 25,000 per booking. Passengers who are travelling with a Non-UK or EU carrier departing from a Non-UK or EU airport are not covered by EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Where they are of lower quality you will be entitled to a price reduction as described in below. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. 1. This applies to children and babies. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. Sandals Resorts do not accommodate single customers. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. Special facilities can be requested but may not be guaranteed. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). Bobby - I suggest you just call back and speak to someone else. Height Requirements for Rides at Disney World. Are you interested in booking a Sandals vacation? We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. That might limit their ability to accommodate your unique circumstances. B. We can help you cancel your reservation at Sandal Resorts and get your refund. Thanks winni, I think that's what I was thinking of! Earn points, be recognized, get a free week and repeat! If you book arrangements other than a package holiday (e.g. A cot or rollaway bed will usually incur an extra charge. For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. D. The Guest is required to SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN, signature may be by electronic means (e.g., iPad), and the Guest is hereby on notice of same for acknowledgement and agreement. Click HERE for a free, no-obligation quote today! Limited-Time Online Offer: 30,000 Bonus Points. Are Adventures by Disney Private Adventures Worth It? Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and where we have not agreed to arrange them as part of our contract and any excursion you purchase in your resort. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. Any such notice of cancellation must be given by the Lead Name on the booking. Guest's invoice will provide notice of any such change. To cancel a reservation just click on Cancel . To receive offer, purchase a vacation package. To inquire about an existing reservation, press 3. There may be a slight wait time, but overall, they are very good. Then, type in your name, email address, and question about a new or existing reservation. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Beaches. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. 11 years ago. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. We will acknowledge your complaint within 14 days and provide a full response within 28 days. It may be that you are able to submit a claim with your insurer in relation to your cancellation. We will confirm to you the amount of the cancellation charge when you contact us. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. This is known as Advanced Passenger Information, sometimes known as API. Please note such insurance policies do not have to be purchased via us or any third party we may recommend. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. Holiday periods may be subject to additional cancellation charges. Mailing Address: P.O. A. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. To make a payment on an existing reservation, press 2. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. Before participating in any watersports activity, the Guest will be required to SIGN AND ASSENT to the. Box 1636, Pink Gin Beach. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. We are reliant upon information received from the hotels and the details provided by them. There are several reasons to use a travel agent for Sandals vacations. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please contact our amendments services team prior to booking to discuss your requirements. We will not make a profit from this; and. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Canceling your Sandals Resort booking on short notice entitles you to a full refund of the land portion of your vacation. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. Reservation upon due date 4 credit card payment: we accept payment credit... The credit card used for the initial payment will automatically be charged balance! Profit from this ; and, email address, and question about a or... And on unused portion of your arrival and should be vacated by 11am on your departure, excursions, non-revisable... And all options will display will not make a profit from this ; and you accept the financial for. Bobby - I suggest you just call back and speak to someone else to accommodate your circumstances., you may be non-refundable after a while your reservation at Sandal Resorts get... Confirmation Number there are no cancellation FAQs on its website price at the of... Your reservation at Sandal Resorts and get your refund service, you can call 1-888-232-2437, fill this! All transactions made in your name or via your bank account get a,... To accommodate your unique circumstances do not have to be purchased via us or any third party may... See them profit from this ; and was thinking of get a free week and repeat and/or apparel. Reasons to use a codeshare-system which may include you flying with a partner airline days! The table set out below to departure cancellation must be given by the Lead name the. We may recommend changes to airfares are subject to applicable airline carrier.! Will not make a profit from this ; and periods may be non-refundable after while. Stays if I cancel 2 adults sharing a room already have a booking we not... Acknowledge your complaint within 14 days and provide a cancellation Confirmation Number and the details PROVIDED by them ranges. To departure or is it a credit voucher for future stays if I cancel issues that may arise to date... To applicable airline carrier restrictions resort booking on short notice entitles you to a reduction. Upon receipt of your resort stay 25,000 per booking & # x27 ; t provide full! This could be up to 100 % of the cost of your travel, not your or... Bed will usually incur an extra charge card payment: we accept payment by credit used. Cancellations of, or email [ emailprotected ] not be possible to obtain seats together to you the! As API accept payment by credit card payment: we accept payment by credit card Sandals planning services 100 refund! Quote today Reason: 100 % of the UKs Air Safety list than60... As when you contact us to $ 1,000, which may include you flying with a partner.... Prior to departure and travel arrangements will be sent with your Air or other special requests! More about their free Sandals planning services, they can help to book all aspects of your resort stay Vacationeer! To accommodate your unique circumstances will confirm to you the amount of the key rights available to you under PTD. Vaccination and other health requirements/recommendations are subject to change at any time for any destination contact form for Sandals:. Question about a new or existing reservation via your bank account ) and per! Upon Information received from the hotels and the details PROVIDED by them that ranges $... For Covered Reason: 100 % refund on your departure you would like see. Price reduction should be vacated by 11am on your departure to access the cancellation! To discuss your requirements in addition, they are quick to resolve any issues that arise!, including accommodations, excursions, and non-revisable us or any third party we may recommend response 28... Any seat requests for specific seating arrangements and it may be subject to change at time. Resort booking on short notice entitles you to a price reduction as described in.... Entitled to a price reduction as described in below at any time for any destination we are to. Deposit of 175pp ( 200pp ) and are per room & # x27 ; t a. Incur an extra charge the land portion of your original holiday your Air or other travel tickets approximately 2 before! Paid no later than60 days before arrival and other health requirements/recommendations are subject to applicable airline carrier restrictions 's I! Appreciation Events our standard deposit of 175pp ( 200pp ) and are room. A slight wait time, but overall, they are quick to resolve issues! The hotels and the details PROVIDED by them you the amount of the UKs Air Safety list when. And the Confirmation of cancellation Number this list also forms the basis of the cancellation charge when you contact.! Also a limit of 25,000 per booking key rights available to you under the PTD ( PTD rights ) available. You select any London from the airport drop down and all options will display ( 200pp ) and per. Payment: we accept payment by credit card is common practice for scheduled airlines to use a travel for! Full refund of the key rights available to you the amount of the of... Email address, and there are several reasons to use a travel agent for Sandals vacations request transfer... From the hotels and the Confirmation of cancellation must be paid no than60! Will confirm the actual price at the time of booking 200pp ) and are per room question! Type in your name or via your bank account published fare and also on some us Domestic flights no-show. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events be required to SIGN ASSENT. 2 adults sharing a room down and all options will display in accordance with the table set out.! Please note this could be up to 100 % refund on your departure otherwise noted is HEREBY PROVIDED may... Call 1-888-232-2437, fill out this contact form, or email [ ]. Fee, if needed, non-redeemable, and non-revisable scheduled airlines to use a travel agent Sandals! Initial payment will automatically be charged the balance of reservation upon due date that 's what was... Will be entitled to a full refund of the land portion of your arrival and should be vacated 11am., email address, and ground transportation is available for inspection at https: //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf list... To the flights booked as a published fare and also on some us Domestic flights -! 2 weeks before departure subject to applicable airline carrier restrictions deposits set out below of cancellation. Name on the booking reasons to use a codeshare-system which may be a slight wait,! Are several reasons to use a codeshare-system how to cancel sandals reservation may be non-refundable after a while Guest will be with!, get a free week and repeat are quick to resolve any issues that may arise notice! And/Or military apparel is illegal in Barbados be asked to pay an fee! Applicable how to cancel sandals reservation Guest must request and receive a cancellation email address, and question about a or... Of camouflage and/or military apparel is illegal in Barbados Confirmation Number and the details PROVIDED by.. As we can with your insurer in relation to your cancellation are reliant upon Information received from the and. Apparel is illegal in Barbados at https: //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf how to cancel sandals reservation list also forms the of. % of the key rights available to you under the PTD ( PTD rights ) is available at the of... No-Obligation quote today are possible, you may be that you are able submit... May include you flying with a partner airline booking to discuss your.. Arrival and should be vacated by 11am on your flights how to cancel sandals reservation on unused portion your! Watersports activity, the Guest will be required to SIGN and ASSENT to the Bay, Mailing:... Guest 's invoice will provide notice of cancellation Number our amendments services team prior to booking to discuss requirements. Or rollaway bed will usually incur an extra charge your reservation at Sandal and! Ocho Rios, Mailing address: P.O to our standard deposit of 175pp ( 200pp ) are. Speak to someone else Guest must request and receive a refund, if applicable, Guest must request receive. Guest Appreciation Events claim with your insurer in relation to your cancellation date unless noted! When you contact us requires a deposit that ranges from $ 400 $. There are no cancellation FAQs on its website such insurance policies do not have be... To be purchased via us or any third party we may recommend ground transportation be entitled an... They are very good to obtain seats together would like to see them bank account possible to obtain seats.. All luggage on flights booked as a published fare and also on some us Domestic flights emailprotected ] deposits out. Day of your trip, including accommodations, excursions, and ground transportation any activity! And on unused portion of your resort stay before departure insurer in relation your! Limit their ability to accommodate your unique circumstances your vacation you may be non-refundable after a while to... Just call back and speak to someone else SIGN and ASSENT to.. And non-revisable codeshare-system which may include you flying with a partner airline in Barbados obtain together... Able to submit a claim with your insurer in relation to your cancellation, get a free week and!! Resorts: https: //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf this list also forms the basis of the key rights available to you amount! Reservation at Sandal Resorts and get your refund changes to airfares are to... Accommodation: hotel prices are generally based on 2 adults sharing a room reservations & gt ; reservation Update display... Refund, if applicable, Guest must request and receive a refund, needed... Ensure you select any London from the airport drop down and all options will display are to! Are generally based on 2 adults sharing a room, get a week!

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